Your Location

This User Agreement ("Agreement") governs your access to and use of the Orbas Services platform ("Orbas," "we," "our," or "us"). This legally binding agreement is entered into between you ("User," "you," or "your") and Orbas, and sets out the terms and conditions applicable to all interactions you may have with our digital ecosystem. By accessing our website, registering for an account, booking or offering services, or otherwise engaging with our platform, you affirm your understanding and acceptance of the obligations set forth in this Agreement. If you do not agree to be bound by these terms, you may not use or access Orbas or any of its affiliated services.

This section sets out specific obligations, rights, and rules applicable to all Users who act as Servicemen—offering professional, technical, or trade-based services through the Orbas Services platform. This Agreement complements the General User Agreement and applies in addition to any local laws, licensing requirements, and codes of conduct governing trade and service provision.

2.1. Eligibility and Verification Requirements

To qualify as a Serviceman on the Orbas platform, the User must:

• Be at least 18 years of age and legally authorised to work and provide services in the jurisdiction in which the service is offered.
  
  
• Hold and maintain any licences, permits, certifications, or insurances required under applicable law for the services being advertised or rendered.
  
  
• Complete Orbas’ identity verification process, including provision of government-issued ID, proof of address, and where applicable, trade-specific documentation (e.g., DBS checks, certifications, public liability insurance).
  
  
• Consent to periodic re-verification, quality audits, or compliance reviews as required by Orbas.
  
  

Failure to meet or maintain eligibility criteria may result in rejection, suspension, or permanent removal from the platform.

2.2. Service Listing Rules

Servicemen are responsible for the integrity, legality, and clarity of the services they list on Orbas. By publishing a service, the Serviceman agrees that:

• All descriptions, prices, availability, and service categories are accurate, up to date, and not misleading.
  
  
• Services listed must be lawful, non-deceptive, and reflective of the qualifications held by the Serviceman.
  
  
• Listings shall not contain spam, fake reviews, or unauthorised endorsements.
  
  
• Any promotional content or media used must be owned by or properly licensed to the Serviceman.
  
  
• Multiple listings must not overlap or falsely inflate visibility; services must be categorised correctly.
  
  

Listings found in breach of these rules may be unpublished, edited, or permanently deleted at Orbas’ discretion.

2.3. Performance Standards and Ratings

Orbas maintains a platform-wide performance monitoring system. Servicemen agree to uphold the following standards:

• Maintain a minimum satisfaction rating as periodically determined by Orbas policy.
  
  
• Honour booked appointments and fulfil services in a timely, professional, and competent manner.
  
  
• Avoid last-minute cancellations or no-shows except in exceptional or force majeure circumstances.
  
  
• Respond promptly (within platform policy timeframe) to client queries and support messages.
  
  
• Maintain professional conduct and refrain from engaging in hostile, negligent, or discriminatory behaviour.
  
  

Persistent underperformance or failure to meet these standards may result in reduced visibility, suspension, or removal from the platform.

2.4. Booking and Fulfilment Obligations

Upon receiving a service request or booking:

• The Serviceman shall confirm or reject the booking within the specified response time.
  
  
• Once accepted, the Serviceman undertakes to fulfil the booking in accordance with the terms agreed, including timing, price, and scope.
  
  
• Any proposed amendments to service delivery (rescheduling, pricing, duration) must be mutually agreed through the platform and confirmed in writing.
  
  
• The Serviceman acknowledges that failure to fulfil bookings may result in financial penalties, refunds, or other remedial actions.
  
  

Servicemen are encouraged to use the in-platform calendar, confirmation tools, and messaging systems to ensure clear record-keeping and accountability.

2.5. Communication and Dispute Handling

Servicemen are required to:

• Communicate courteously, clearly, and professionally with Clients at all times.
  
  
• Use in-platform messaging for all pre- and post-service communications unless otherwise permitted.
  
  
• Refrain from directing Clients off-platform for the purpose of avoiding fees, recordkeeping, or support oversight.
  
  
• Participate in good faith in dispute resolution processes facilitated by Orbas, including the submission of evidence and responsive engagement.
  
  

Orbas reserves the right to mediate or intervene where disputes arise. Resolution decisions issued by Orbas shall be final unless overruled by competent legal authority.

2.6. Withdrawal and Earnings Policies

Earnings by Servicemen are subject to the following terms:

• Funds are eligible for withdrawal only after a defined holding period post-service completion to accommodate client complaints or refund windows.
  
  
• Minimum withdrawal thresholds may apply, as set forth in the Serviceman dashboard.
  
  
• Orbas reserves the right to withhold or offset payments in cases involving suspected fraud, breach of contract, or active disputes.
  
  
• All payouts shall be made via the verified payout method registered on the account, and subject to applicable transaction fees, VAT, or tax deductions as per Section 8.
  
  

Servicemen are responsible for declaring and paying all applicable taxes on their earnings and must ensure accurate tax information is submitted as required by law or the platform.

This Provider Agreement sets forth the specific obligations, standards, and operational requirements for businesses, agencies, and other legal entities (“Providers”) utilising the Orbas platform to offer services through affiliated professionals or subcontracted representatives. It supplements the Orbas User Agreement and any applicable regional or sector-specific legislation.

3.1. Onboarding and Verification

As a condition of registration and continued operation, all Providers must:

• Register as a legal business entity with a verifiable business registration number and valid physical address.
  
  
• Submit documentation including, but not limited to: proof of incorporation, tax identification number, trade licences (if applicable), and identity verification for designated administrators.
  
  
• Provide details of authorised representatives, subcontractors, or affiliated service personnel linked to the Provider’s account.
  
  
• Agree to comply with any enhanced due diligence, financial, or anti-money laundering (AML) checks as required by Orbas for high-volume or regulated activities.
  
  
• Promptly update company records and key contacts if changes occur to business structure, ownership, or regulatory status.
  
  

Failure to comply with verification standards may result in delayed payouts, visibility restrictions, or account suspension.

3.2. Business Conduct and Subcontracting

Providers must uphold the highest standards of commercial integrity, professionalism, and ethical conduct. In particular, they agree to:

• Assume full liability for the actions, omissions, and service quality of their employees, agents, or subcontractors acting under the Provider’s name.
  
  
• Ensure that any third-party or subcontracted personnel meet Orbas’ minimum eligibility, qualification, and insurance criteria prior to being assigned work.
  
  
• Not assign or outsource work to unverified individuals or offshore entities without prior disclosure and approval by Orbas.
  
  
• Prohibit subcontractors from impersonating the primary Provider entity or misrepresenting qualifications.
  
  
• Maintain transparent lines of responsibility and supervision to ensure compliance with service standards, safety obligations, and applicable law.
  
  

Breaches may result in contractual liability, account revocation, or financial remedies to affected Users.

3.3. Multi-User Management Responsibilities

Where a Provider account enables multiple users (e.g., team members, managers, field agents), the Provider agrees to:

• Designate a Primary Account Holder who shall bear overall responsibility for compliance, performance, and communications.
  
  
• Ensure all sub-users or team members access the platform using authorised logins with appropriate permissions.
  
  
• Monitor activity, uphold security protocols, and restrict access upon employee termination or role reassignment.
  
  
• Respond swiftly to any incident, complaint, or system misuse attributed to team members.
  
  
• Provide internal training to all authorised users to uphold platform conduct, dispute resolution, and data privacy requirements.
  
  

Orbas shall not be liable for internal misuse, misrepresentation, or failure of supervision within a Provider’s account hierarchy.

3.4. Branding, Listings, and Promotional Activities

Providers are granted the right to publish branded service listings and promotional content on the platform, subject to the following restrictions:

• All branding must be lawful, non-deceptive, and accurately reflect the Provider’s registered business identity.
  
  
• Use of logos, slogans, or promotional assets must not infringe upon intellectual property rights.
  
  
• Listings shall not contain misleading pricing, bait-and-switch offers, or unsupported claims.
  
  
• Promotional offers must be honoured as stated and shall not include off-platform redirection or inducements.
  
  
• All service media, testimonials, and third-party endorsements must be authentic or properly licensed.
  
  

Orbas reserves the right to edit, restrict, or remove any listing or advertisement that violates these standards or affects platform integrity.

3.5. Enterprise Terms (if applicable)

Where a Provider operates at enterprise scale—defined by Orbas as exceeding thresholds for volume, staffing, or payment activity—additional terms may apply:

• Dedicated account management and onboarding support may be provided.
  
  
• Customised reporting, API integrations, or bulk listing functionalities may be extended under negotiated conditions.
  
  
• Enterprise Providers may be subject to Service-Level Agreements (SLAs) and KPIs around fulfilment rates, customer satisfaction, and resolution turnaround.
  
  
• Any deviation from standard platform fees or commission structures must be governed by written agreement with Orbas.
  
  
• Enterprise Providers may be held to elevated compliance, audit, and liability standards.
  
  

Failure to meet enterprise obligations may result in fee adjustments, visibility penalties, or termination of enterprise-level privileges.

This Provider Agreement shall be interpreted in conjunction with Orbas’ Terms of Use, Privacy Policy, and Payment Terms. In the event of conflict, this section shall prevail for all matters pertaining to Provider-specific responsibilities.

This section outlines the terms under which Orbas, its Users, and its registered service providers address risk, liability, and insurance obligations when using the Orbas Services platform. These terms apply universally to all platform interactions involving property access, physical service delivery, or public-facing engagements.

4.1. Liability Disclaimer for Property or Personal Injury

Orbas operates solely as a digital intermediary and does not directly employ, oversee, or control service providers. Accordingly:

• Orbas shall not be held liable for any injury, loss, damage, or harm to persons, animals, or property arising from the actions, omissions, or negligence of service providers or clients.
  
  
• The responsibility for any accident, damage, or bodily harm occurring during the execution of a booked service lies strictly with the individual parties to that service engagement.
  
  
• Orbas does not provide insurance coverage for such incidents and disclaims all liability to the maximum extent permitted by law.
  
  
• Users are encouraged to assess risks before permitting third-party access to their property or engaging in hazardous work.
  
  

4.2. User Responsibility for Safe Premises

Clients and property owners engaging service providers via the Orbas platform agree to:

• Ensure that the premises where services are to be performed are safe, accessible, and free from known hazards.
  
  
• Disclose any structural risks, hazardous materials, aggressive pets, or environmental concerns in advance.
  
  
• Secure valuables and confidential information prior to service commencement.
  
  
• Provide reasonable accommodations or protective equipment if the work environment presents atypical risks.
  
  

Failure to provide a safe environment may void the provider’s service obligations and expose the client to legal liability for injuries or damages.

4.3. Service Provider Responsibility for Work Performed

All service providers, whether acting as individuals or through a Provider account, assume full legal responsibility for the work they perform. This includes:

• Exercising professional skill, diligence, and care in the execution of services.
  
  
• Complying with all health and safety regulations applicable in the jurisdiction where services are rendered.
  
  
• Using appropriate tools, methods, and materials that do not pose unreasonable risk.
  
  
• Making reasonable efforts to prevent accidental damage to client property, furnishings, or fixtures.
  
  

Where a provider is found to have caused damage through negligence or poor workmanship, they may be held accountable under contract law or civil liability statutes.

4.4. Indemnity for Loss or Damage Caused

By using the Orbas platform, both Clients and Service Providers agree to indemnify and hold harmless Orbas, its officers, employees, and affiliates from:

• Any claims, losses, legal costs, or liabilities arising from injuries, accidents, or damages resulting from the performance of services booked through the platform.
  
  
• Third-party claims relating to negligence, breach of duty, or property damage by Users or subcontractors.
  
  
• Regulatory fines or civil claims stemming from unlawful, uninsured, or unauthorised service activity.
  
  

This indemnity survives termination of the user relationship and applies to all claims brought against Orbas in any forum.

4.5. Insurance Requirements (where required by law or Orbas)

Depending on the nature of services offered and the regulatory jurisdiction, Orbas may require that certain service providers maintain active insurance coverage as a condition of continued listing. These may include:

• Public Liability Insurance: Covering claims for property damage or personal injury to third parties.
  
  
• Professional Indemnity Insurance: Where advisory, consultancy, or technical services are performed.
  
  
• Employer’s Liability Insurance: If the Provider employs or engages staff in a contractual capacity.
  
  
• Product Liability Insurance: If goods or materials are sold or fitted in conjunction with services.
  
  

Where such coverage is mandatory, service providers must:

• Submit current certificates of insurance and update them upon renewal.
  
  
• Promptly notify Orbas of any lapse, cancellation, or material change in coverage.
  
  
• Acknowledge that failure to maintain required insurance may result in suspension, account restriction, or removal from the platform.
  
  

Orbas reserves the right to introduce mandatory insurance requirements on a category, country, or risk-assessed basis to protect Users and maintain marketplace integrity.

This Acceptable Use Policy outlines the standards of behaviour, content, and conduct required of all Users accessing and utilising the Orbas platform. These rules are essential to ensure a respectful, secure, and lawful environment for clients, service providers, and third parties. This Policy applies in full to all individuals and entities engaging with Orbas, and forms an integral part of the Terms of Use.

5.1. Prohibited Activities

The following activities are strictly prohibited on the Orbas platform and may result in immediate suspension or permanent termination of access:

• Fraud and Misrepresentation: Creating false accounts, impersonating others, falsifying qualifications, or misrepresenting services.
  
  
• Spamming and Unsolicited Communications: Sending unauthorised marketing messages, promotions, or irrelevant contact to other Users.
  
  
• Harassment and Abuse: Engaging in bullying, intimidation, stalking, verbal abuse, threats, or discriminatory behaviour.
  
  
• Circumvention of Fees: Soliciting or encouraging off-platform transactions that evade Orbas fees or undermine platform governance.
  
  
• Unlawful Activity: Using the platform for any purpose in violation of applicable laws, including money laundering, tax evasion, or unlicensed service provision.
  
  
• Data Scraping or System Interference: Employing bots, scrapers, or unauthorised software to extract or manipulate platform data.
  
  

5.2. Content Guidelines

Users shall not upload, publish, transmit, or distribute any content via the platform that:

• Is defamatory, obscene, hateful, violent, pornographic, or otherwise offensive.
  
  
• Infringes the intellectual property rights of Orbas or any third party, including unauthorised use of trademarks, logos, or copyrighted materials.
  
  
• Promotes illegal products or services, including controlled substances, weapons, or unlicensed financial services.
  
  
• Contains malware, malicious code, or links to harmful third-party websites.
  
  
• Falsely claims endorsement, partnership, or affiliation with Orbas or another User.
  
  

Content that breaches these standards may be removed without notice, and offending accounts may be subject to further action.

5.3. Platform Integrity Protection

To preserve the safety and reliability of Orbas operations, all Users must:

• Refrain from attempting to gain unauthorised access to any aspect of the system, including restricted areas, other User accounts, or backend functionality.
  
  
• Not introduce or propagate viruses, worms, or any form of harmful or disruptive code.
  
  
• Respect all intellectual property and confidential information held by Orbas and other Users.
  
  
• Avoid manipulating feedback, ratings, or platform reputation scores through collusion or false reviews.
  
  
• Use the platform in good faith and for legitimate, disclosed business or service purposes only.
  
  

5.4. Reporting Violations

Orbas encourages its community to report misuse, abuse, or policy violations promptly. Users may:

• Report inappropriate content, illegal activity, or policy breaches via the in-platform reporting tools or by contacting support.
  
  
• Submit evidence or screenshots to assist in investigations.
  
  
• Request anonymity in sensitive cases, subject to applicable data protection limitations.
  
  
• Appeal moderation or enforcement actions taken against their own accounts, where appropriate.
  
  

All reports are reviewed by Orbas compliance or moderation personnel. Orbas reserves the right to initiate internal or external investigations as needed.

5.5. Enforcement and Consequences

Orbas reserves the right to enforce this Acceptable Use Policy through the following actions, at its sole discretion:

• Content Moderation: Immediate removal or editing of non-compliant content.
  
  
• Account Actions: Warning, restriction, suspension, or permanent deletion of User accounts.
  
  
• Payment Holds: Delayed or denied payouts for accounts under investigation or linked to prohibited activity.
  
  
• Legal Action: Referral of serious or unlawful conduct to law enforcement or civil authorities.
  
  
• Blacklist Entry: Prohibition from future use of Orbas under the same or related identity or business name.
  
  

The enforcement of this Policy is final and not subject to third-party arbitration unless legally required.

By using Orbas, all Users affirm that they have read, understood, and agree to comply with this Acceptable Use Policy in its entirety.

This AI Disclaimer outlines the role, limitations, and user responsibilities associated with artificial intelligence (“AI”) tools and systems deployed across the Orbas platform. These AI-powered features are designed to assist Users in making informed decisions and enhancing productivity. However, they do not replace human judgment, verification, or professional advice.

6.1. Use of AI Tools for Recommendations, Matching, and Automation

Orbas incorporates AI-driven systems to support various user-facing functions, including but not limited to:

• Job and service matching based on profile data, behaviour, and expressed preferences.
  
  
• Automated proposal generation, pricing suggestions, and task descriptions.
  
  
• Scheduling prompts, recommendation engines, and profile performance analytics.
  
  
• Learning path customisation, skill-based recommendations, and content optimisation.
  
  

These tools are intended to assist Users in discovering opportunities, improving visibility, and accelerating task execution. All AI features are offered as optional utilities and should be used at the User’s discretion.

6.2. No Guarantee of Accuracy or Suitability

While reasonable efforts are made to ensure AI tools are useful, responsive, and based on relevant data:

• Orbas makes no warranty, express or implied, regarding the accuracy, relevance, or fitness of AI-generated outputs for any specific use or user.
  
  
• Users are advised that AI-generated suggestions may not account for unique circumstances, industry nuances, or professional requirements.
  
  
• Orbas shall not be held liable for reliance on AI suggestions that result in missed opportunities, miscommunication, regulatory issues, or service failures.
  

All recommendations should be treated as informational support, not definitive guidance.

6.3. Responsibility for Human Review

All Users retain full responsibility for evaluating, approving, and implementing actions based on AI outputs. Specifically:

• Service providers must review and validate all AI-generated proposals, service descriptions, or price recommendations prior to publishing or submitting to clients.
  
  
• Clients must verify that AI-suggested matches, contractors, or courses meet their own quality, safety, and suitability standards.
  
  
• Employers and educators must ensure any AI-driven messaging, curriculum structure, or feedback complies with applicable legal, ethical, and institutional standards.
  
  

AI is an assistive mechanism; it does not constitute a substitute for due diligence or professional accountability.

6.4. Limits of AI-generated Decisions or Proposals

To maintain platform integrity and user trust, Users acknowledge that:

• AI-generated profiles, content, or recommendations do not imply endorsement or validation by Orbas.
  
  
• AI tools do not have autonomous decision-making authority and are not used to replace human moderators, dispute handlers, or compliance reviewers.
  
  
• Users may not rely solely on AI outputs to meet legal obligations, contractual requirements, or safety standards.
  
  
• Orbas reserves the right to override, restrict, or disable certain AI tools where their continued use presents a risk of harm, misinformation, or misuse.
  
  

By continuing to use the platform, Users consent to the presence and evolving application of AI tools, subject to this disclaimer. Users are encouraged to use all AI functionality responsibly, transparently, and with informed oversight.

This section sets out the limitations of legal liability applicable to Orbas, its officers, employees, affiliates, and contractors in relation to the services provided via the platform. These limitations apply to the fullest extent permitted by applicable law and shall remain in force notwithstanding any other terms to the contrary.

7.1. Platform as Intermediary

Orbas acts solely as a digital intermediary facilitating the connection between independent Clients, Service Providers, and third-party entities. Specifically:

• Orbas does not control, supervise, or monitor the performance, quality, timing, legality, or appropriateness of services rendered by Service Providers.
  
  
• Orbas does not participate in contractual negotiations or enforce service terms agreed directly between Users.
  
  
• All transactions, fulfilments, and communications between Users occur at their own discretion and risk.
  
  

Accordingly, Orbas disclaims all liability for disputes, performance failures, or damages arising from service engagements between Users.

7.2. No Guarantee of Outcomes or Service Quality

While Orbas provides tools and infrastructure to support high-quality interactions, the platform makes no representation or warranty regarding:

• The accuracy or completeness of User profiles, reviews, or listings.
  
  
• The suitability, reliability, or legal compliance of any service provider or offering.
  
  
• The actual experience, qualifications, or availability of any registered User.
  
  
• The success, profitability, or fulfilment of any job, course, gig, or learning outcome.
  
  

Users assume all risk when engaging other Users and are encouraged to conduct independent evaluations and assessments prior to entering into agreements.

7.3. Indirect, Incidental, or Consequential Damages

To the maximum extent permitted by law, Orbas shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages including, but not limited to:

• Loss of profit, revenue, goodwill, or anticipated savings;
  
  
• Reputational harm, opportunity loss, or data corruption;
  
  
• Service delays, scheduling conflicts, or business interruption;
  
  
• Claims or disputes arising from actions or omissions of third-party service providers.
  
  

This exclusion applies regardless of whether Orbas has been advised of the possibility of such damages.

7.4. Maximum Liability Cap

In the event that liability is found to arise against Orbas, notwithstanding the exclusions above, the maximum cumulative liability of Orbas to any User shall be limited to the greater of:

• £250 (two hundred and fifty British Pounds); or
  
  
• The total amount of platform fees actually paid by the User to Orbas in the six (6) months preceding the claim.
  
  

This cap shall apply collectively to all claims brought by the User in any calendar year, regardless of form or forum.

7.5. Force Majeure Events

Orbas shall not be liable for any delay, disruption, or failure to perform any obligations under the Terms of Use due to causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, fire, flood, or extreme weather conditions;
  
  
• War, civil unrest, terrorism, sabotage, embargoes, or blockades;
  
  
• Labour strikes, lockouts, or industrial action;
  
  
• Internet outages, power failures, or technical malfunctions beyond Orbas’ control;
  
  
• Governmental actions, regulations, or emergency restrictions.
  
  

In such circumstances, performance shall be excused for the duration of the event, and Orbas will make reasonable efforts to resume normal operations as soon as practicable.

These limitations are a fundamental part of the bargain between Users and Orbas and shall survive the termination of the User’s access to the platform.

This section outlines the obligations of Users—particularly Service Providers and Agencies—regarding value-added tax (VAT), goods and services tax (GST), and other applicable sales or consumption taxes when using the Orbas platform. All Users agree to comply with applicable tax laws and acknowledge that Orbas does not provide legal or financial advice regarding tax classification or compliance.

8.1. User Obligation to Determine Correct Tax Jurisdiction

Each User is solely responsible for identifying and applying the correct tax rules relevant to their location and business model. Specifically:

• Users must independently determine whether their services are subject to VAT, GST, or other transactional taxes.
  
  
• Users must consider both their own jurisdiction and that of the client when determining applicable taxes.
  
  
• Orbas does not verify the tax status of individual Users or transactions unless otherwise required by law.
  
  

Failure to determine the correct jurisdictional obligations may result in regulatory penalties, tax arrears, or legal exposure, for which the User bears full responsibility.

8.2. Local Tax Compliance for Each Country or Region

Where required by law, Users agree to:

• Register for VAT, GST, or local equivalent tax schemes in their operating country or countries.
  
  
• Apply appropriate tax rates based on the rules of their country and, where applicable, cross-border tax provisions such as the EU VAT OSS (One-Stop Shop) or UK VAT MOSS.
  
  
• Collect, report, and remit taxes to the relevant tax authorities on schedule and with accurate documentation.
  
  
• Retain records of all invoices and tax liabilities in accordance with statutory retention periods.
  
  

Users who fail to comply with local tax laws may have their accounts restricted or reported to relevant tax authorities upon receipt of legal request.

8.3. Accurate Tax Selection at Time of Service Listing

Service Providers and Agencies must:

• Use the platform’s tax tools or dropdown selectors to assign the correct tax category and rate to each service listed.
  
  
• Ensure that prices displayed to clients either include or clearly identify applicable taxes.
  
  
• Avoid manipulating tax selections to present misleading pricing or reduce visible costs.
  
  
• Update tax configurations promptly upon changes to tax registration, VAT status, or applicable thresholds.
  
  

Incorrect tax selection may distort marketplace competition, breach legal standards, and expose Users to enforcement actions.

8.4. Responsibility for Misclassified VAT or Sales Tax

In the event that a User:

• Misclassifies a service category or tax rate;
  
  
• Fails to declare taxable income to the relevant authority;
  
  
• Applies an exemption or zero-rating without legal basis;
  
  

Then that User shall bear sole legal and financial liability for any resulting:

• Back taxes, interest, and penalties;
  
  
• Audits, investigations, or enforcement actions;
  
  
• Refunds or recharges required to correct client invoices.
  
  

Orbas will not be responsible for correcting or recovering misapplied taxes on behalf of the User, and reserves the right to suspend access to platform features where systemic or repeated tax misclassification is detected.

Users are encouraged to seek advice from a qualified accountant or tax professional to ensure correct and compliant tax practices.

This section details the structure, application, and taxation of fees imposed by Orbas on its Users for access to various platform services and monetised features. All Users agree to these terms as a condition of continued platform access, and acknowledge that certain fees may be subject to applicable tax laws.

9.1. Fees Charged by Orbas (Commission, Ads, Premium Features)

Orbas generates revenue through a combination of the following fee structures:

• Commission Fees: Deducted from each completed transaction or service engagement between Users. These may vary by service category, User type, or transaction value.
  
  
• Advertising and Promotion Fees: Charged to Users who opt for visibility boosts, featured listings, or sponsored placements.
  
  
• Subscription or Premium Feature Fees: Recurring or one-time payments for advanced tools, AI functionality, or analytics dashboards.
  
  
• Listing Fees: Where applicable, a small fixed fee may be charged for posting services, jobs, or course content.
  
  

All applicable fees will be clearly displayed to Users prior to confirmation of any transaction or service activation.

9.2. Tax Inclusive Pricing Policy

Unless otherwise indicated:

• All platform-displayed prices are deemed tax inclusive where required by law.
  
  
• Service Providers and Agencies are expected to factor applicable VAT, GST, or sales tax into their advertised rates.
  
  
• In countries where tax must be shown separately, Orbas will make reasonable efforts to display a breakdown of base price and tax.
  
  
• Buyers will receive receipts reflecting total fees paid, inclusive of applicable taxes.
  
  

Users are responsible for ensuring that listed prices are compliant with jurisdictional pricing and tax disclosure requirements.

9.3. How VAT/Sales Tax Is Applied on Platform Services

Orbas may apply VAT, GST, or equivalent taxes on platform fees charged to Users depending on their:

• Location (based on billing address and IP)
  
  
• Type of service (digital, professional, intermediary)
  
  
• Legal status (business vs. consumer)
  
  

Where applicable:

• Orbas will collect and remit VAT on its own services in accordance with local law (e.g., EU OSS, UK VAT regime).
  
  
• Platform fees may be itemised with applicable taxes on invoices.
  
  
• Business Users in qualifying jurisdictions may be eligible to claim input VAT or self-assess under reverse charge mechanisms.
  
  

9.4. Provider Acknowledgement of Platform Fees as Taxable

All Users offering paid services via Orbas acknowledge and agree that:

• Platform fees deducted from gross earnings may themselves constitute a taxable supply under applicable tax law.
  
  
• The tax status of these fees (e.g., inclusive vs. exclusive) depends on the User’s own VAT registration and accounting method.
  
  
• Orbas does not act as a tax agent for individual Users and assumes no liability for unreported or misclassified fee deductions.
  
  

Users are strongly advised to maintain accurate records and consult qualified tax professionals regarding their obligations.

9.5. Deduction at Source Where Required (e.g. EU VAT OSS compliance)

In certain jurisdictions, Orbas may be legally obligated to withhold or deduct tax at source when collecting platform fees. Examples include:

• EU VAT OSS (One-Stop Shop): Where Orbas is required to collect VAT on digital services provided to EU consumers.
  
  
• UK VAT on Digital Services: Where fees charged to UK residents trigger VAT liability at the platform level.
  
  
• Other Country-Specific Rules: Including withholding tax regimes or electronic marketplace regulations.
  
  

In such cases:

• The applicable tax will be deducted at the time of payment and remitted directly to the relevant tax authority.
  
  
• Affected Users will receive tax-inclusive invoices or receipts for record-keeping.
  
  
• Users agree to this deduction mechanism as a condition of using Orbas’ monetised services.
  
  

These provisions are subject to change based on regulatory updates and may vary by User location and transaction type.

This section sets forth the procedures and legal framework governing the resolution of disputes between Users and Orbas, or between Users where Orbas acts as a facilitator. These provisions are intended to promote efficient, fair, and legally compliant outcomes for all parties.

10.1. Informal Resolution Path

Before initiating any formal legal or administrative action, Users agree to attempt to resolve disputes informally. This process shall include:

• Direct communication between the parties involved to clarify misunderstandings and seek amicable resolution.
  
  
• Reasonable efforts to document the issue, timeline, and relevant communications within the platform’s messaging tools.
  
  
• A minimum 5-business-day waiting period following the initial complaint to allow both parties to respond and propose solutions.
  
  

Orbas encourages good-faith negotiation as a primary step in resolving conflicts and reducing unnecessary escalation.

10.2. Escalation to Orbas Support Team

If informal resolution fails, Users may escalate the dispute to the Orbas Support Team for internal review. This process includes:

• Submission of a formal complaint via the platform’s support portal, including relevant evidence, screenshots, and correspondence.
  
  
• Investigation by Orbas moderators or compliance officers, who may contact either or both parties for clarification.
  
  
• Issuance of a platform-based resolution or recommendation within a reasonable time, based on documented facts and policy compliance.
  
  

While Orbas does not act as a legal adjudicator, it reserves the right to enforce platform rules, suspend accounts, withhold payments, or issue refunds in accordance with its Terms of Use.

10.3. Jurisdiction and Legal Venue

All disputes arising out of or in connection with the use of the Orbas platform shall be governed by the laws of England and Wales, unless otherwise required by local consumer protection laws.

• The courts of England and Wales shall have exclusive jurisdiction over any legal proceedings brought against Orbas.
  
  
• This provision applies regardless of User location, to the extent permitted by applicable law.
  
  
• For Users domiciled outside the UK, mandatory consumer protections afforded in the User’s country of residence may apply where legally required.
  
  

10.4. Mediation or Arbitration (if applicable)

Where legally permissible and mutually agreed by the parties, Orbas may offer or require:

• Non-binding mediation facilitated by an independent third party.
  
  
• Binding arbitration under the rules of a recognised arbitration body, such as the Chartered Institute of Arbitrators (CIArb) or the London Court of International Arbitration (LCIA).
  
  
• Alternative Dispute Resolution (ADR) mechanisms in accordance with the European ODR (Online Dispute Resolution) platform, where relevant.
  
  

Costs for mediation or arbitration may be shared or assigned depending on outcome or mutual agreement.

10.5. Class Action Waiver

To the fullest extent permitted by law, all Users agree that:

• Any and all disputes shall be brought only in their individual capacity and not as a plaintiff or class member in any purported class or collective action.
  
  
• Users expressly waive the right to participate in class, consolidated, or representative proceedings.
  
  

If a court finds this waiver unenforceable, the entire dispute resolution section shall be severed, and the matter may proceed in a court of competent jurisdiction, subject to Section 10.3 above.

By continuing to use the platform, Users acknowledge and accept this Dispute Resolution & Governing Law framework.

This section outlines how Orbas may update, revise, or amend the Terms and Conditions governing its platform, and the process by which Users are notified and bound by such changes. These provisions are necessary to ensure continued legal compliance, operational efficiency, and platform evolution.

11.1. Notification Procedure

Orbas reserves the right to modify, update, or amend its Terms and Conditions, including but not limited to the User Agreement, Serviceman Agreement, Provider Agreement, and all incorporated policies.

• Material changes will be communicated to Users via email, dashboard notifications, or prominent in-app banners.
  
  
• Minor updates or clarifications may be published directly on the Terms and Conditions page without individual notice.
  
  
• Where legally required, Orbas will provide a minimum of seven (7) calendar days’ notice prior to implementation of material changes.
  
  

Users are encouraged to regularly review the latest version of the Terms to remain informed.

11.2. User Acceptance by Continued Use

Unless explicitly stated otherwise:

• Continued use of the platform after the effective date of updated Terms constitutes the User’s acceptance of those changes.
  
  
• If a User objects to any part of the revised Terms, their sole remedy is to discontinue use of the platform and close their account.
  
  
• Orbas shall not be liable for any claims arising from a User’s failure to review or understand changes to the Terms.
  
  

Users agree that this method of modification and consent is reasonable and sufficient under applicable law.

11.3. Right to Decline Updated Terms

Users who do not agree with revised Terms have the right to decline them by:

• Ceasing use of all Orbas services and deleting their account prior to the stated effective date.
  
  
• Contacting Orbas Support to request account termination if unable to complete self-deletion.
  
  
• Withdrawing from premium or subscription services prior to renewal if such services are affected by the updated Terms.
  
  

Declining updated Terms shall not exempt Users from obligations or liabilities incurred under prior accepted versions. Orbas reserves the right to retain data and enforce prior agreements where applicable.

These modification procedures apply to all registered Users and form a binding part of their contractual relationship with Orbas.

This section provides Users with clear and structured access to support, data protection, and regulatory compliance channels related to the Orbas platform. Users are encouraged to refer to the following points when seeking help, reporting issues, or exercising legal rights.

12.1. Contact Details for Customer Support

Orbas offers multi-channel customer support to assist with technical, transactional, and general platform enquiries. Users may reach the Support Team through:

• Email: support@orbas.io
  
  
• In-platform Messaging: Available via the dashboard 24/7 with typical response times under 24 hours.
  
  
• Live Chat (when enabled): Monday to Friday, 9:00am to 6:00pm (UK time).
  
  
• Help Centre: Comprehensive FAQs and support articles accessible at https://support.orbas.io
  
  

All support interactions are subject to logging for quality assurance and policy enforcement purposes.

12.2. Data Protection Officer and GDPR Rights

Orbas complies with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), and the UK Data Protection Act 2018. Users seeking to exercise their data rights may contact:

• Data Protection Officer (DPO): dpo@orbas.io
  
  

Users have the right to:

• Request access to, or rectification of, their personal data.
  
  
• Object to or restrict processing of their data in specific circumstances.
  
  
• Request deletion of their data under the right to be forgotten.
  
  
• File a complaint with the Information Commissioner’s Office (ICO) if concerns remain unresolved.
  
  

Data requests may require identity verification and will be processed within one calendar month unless legally extended.

12.3. Reporting a Legal or Policy Concern

Users are encouraged to report suspected breaches of law, platform policies, or ethical standards by contacting:

• Compliance and Legal Department: legal@orbas.io
  
  

This includes, but is not limited to:

• Fraudulent activity or tax evasion
  
  
• Infringement of intellectual property
  
  
• Harassment or discrimination
  
  
• Regulatory breaches or platform misuse
  
  

Orbas investigates all credible reports and may liaise with law enforcement or regulatory bodies where appropriate. Whistleblower protections apply to good-faith reports.

12.4. Regulatory Oversight – UK Trading Standards, ICO, etc.

Orbas operates in compliance with relevant UK laws and is subject to oversight by the following bodies:

• Information Commissioner’s Office (ICO) – for data protection matters (www.ico.org.uk)
  
  
• UK Trading Standards – for consumer protection and fair business practices (www.tradingstandards.uk)
  
  
• Financial Conduct Authority (FCA) – if applicable to regulated financial services provided via partnerships (www.fca.org.uk)
  
  

Users may escalate unresolved legal or regulatory matters to these bodies using the contact details provided on their official websites.

This section shall be updated periodically to reflect changes in regulatory contacts, jurisdictional coverage, or platform obligations.